Booking & Refund Policy – Groups** The following policy is in relation to our Group Bookings only. For our policy related to Holiday and Vacation Bookings, please click here ** Click here to review our Covid-19 Policy Group Bookings Summary
- Group Bookings are a minimum of 2 nights unless specified as a single day event.
- Each Group must have a single contact who is responsible for all the group’s actions.Booking Payment
- Group Bookings made during Peak or Shoulder Periods will be charged at the applicable rates.
- Group Bookings are confirmed once the completed booking form has been received by our staff. An invoice will then be sent for the deposit.
- Bookings are secured once the deposit amount is received within 14 days after booking is confirmed.
- All Group Booking charges must be paid within 14 days of departure. Late payment fees will apply. Boom Gate Tags
- Boom gate tags will be provided to guests as required.
- Each car entering our grounds requires its own boom gate tag.
- Responsibility for the return of boom gate tags lies with the Group Contact.
- Lost or non-returned boom gate tags will be charged at $100 per tag if not returned to us within 14 days of departure.
- Cancellations providing more than 2 days notice in relation to a scheduled arrival date are refundable less an administration fee of $25
- Cancellations inside 2 days of the scheduled arrival date will result in a fee equivalent to 1 nights’ Group accommodation. Accommodation Groups
- Cancellations providing more than 7 days notice in relation to a scheduled arrival date are refundable less an administration fee of $25
- Cancellations inside 7 days of the scheduled arrival date will result in a fee equivalent to 1 nights’ Group accommodation. Peak Period Additions
- Cancellations providing more than 7 nights notice from the schedule date of arrival are refundable less an administration fee of $25.
- Cancellations made within 7 nights notice from the scheduled date of arrival will incur a fee equivalent to 1 nights’ Group accommodation .
Get in touch
Monday to Thursday: 8:30am – 5pm
Friday: 8:30am – 4pm
Sunday: By appointment
Stuarts Point Convention Centre
Glenn & Karen Houssenloge
250 Grassy Head Road
Stuarts Point NSW 2441
Email: [email protected]
Phone: (02) 6569 0576